Playhub Casino Review
April 2020 - We do not recommend the PH Group and we feel it is in the players best interest to place a warning for their brands. Please note that we cannot assist with any player cashout complaints or queries regarding this group. We did encourage them to get a representative on board so they could directly address existing and future complaints and as another option we offered to post official statements regarding complaints on their behalf to keep members updated. They will only assist us in mediating complaints if we sign an NDA agreement which we have declined signing due to its restrictive nature. There have been several complaints posted from our members, please review our complaints section to investigate further.
Thinking of the unique ways to spice the entertainment up a bit, one can come up with very interesting ideas. Combining online games with adult-related content seems like a promising one, right?
Playhub casino entered the industry aiming to offer something “even more memorable” from anything commonly seen in venues. Porn-slots, sexy live dealer games (featuring the biggest stars), tons of promo offers adorned with alluring chicks…no need to list more, you get the point.
What happened with this brand’s reputation?
All the explicitness, nudity and adult-related content seem to be exploited for the wrong purpose- to deceive players and mask their unprofessional attitude.
So, all those amazing games from Ezugi, Lucky Streak, Evoplay Entertainment, Betsoft, Red Tiger, PG Soft, Endorphina, Habanero, Game Art are worth nothing if punters have troubles with obtaining their winnings and if their attempts to communicate with the casino encounter a wall of silence.
This cautionary tale you are about to read…
…should serve as an example to open your eyes widely before you decide to place your money in any establishment. A highly-competitive industry such as this one is filled with both scammers and those who really care about players, and they, luckily, outnumber the former ones.
Keep reading to find out more!
Could This Brand Be Trusted?
Being already familiarized with the specific misdeeds of this company is more than enough to have absolutely no doubts about whether one should label them as trustworthy or not.
Of course not, but is there anything else wrong with PH Casino?
The answer is positive, and we concluded that after reading their Terms and Conditions. (Which is why you should always do that before depositing your money.)
Instead of putting at least minimal efforts…
…to include a document equipped with some essential and meaningful information, there’s nothing that provides any essential fact. It’s just blocks of text, that’s all.
In fact, these blocks of text tell the reader nothing but that the venue will not be held responsible if something goes wrong, as well as that it has the right to determine what is fraudulent behavior (at its own discretion).
…the brand operates under Curacao license, and there’s even a clickable validator to confirm the status. However, it is noticed that the majority of establishments which eventually earned a bad reputation had one thing in common. The reasons were various, such as troubles with cashouts, unprofessional customer support department, fake games, but the detail in common always the same.
You’re guessing it right- they were all Curacao licensees. It’s not that there aren’t reputable venues operating under this certificate, but unfortunately, there are too many of them WITH this approval and poor reputation.
When you put all these pieces of the puzzle together…
…what you get is a brand whose bad reputation is more than well-deserved. Keep reading to discover more about all the negative experiences players had with them.
Complaints and Issues
When players have complaints or some difficult-to-understand points regarding any brand, they usually leave their experience and comments on the forum, so that the community could become aware. This goes both for positive and negative experiences.
The one who usually acts as an intermediary…
…is a representative, but guess what? There’s no one on behalf of Playhub casino featured on the LCB support forum. In addition to this, there’s no phone support among available methods of communication with this venue.
So, what happened here was the notorious combo of unresponsive customer support coupled with delayed payments. Those are exactly the same issues as with the other companies under this umbrella.
In some situations, they remained absolutely silent, while in the others it took them long to respond. As for problematic cashouts, they either didn’t pay out the player at all, or they decided to divide the sum into increments, even though the requested sum was not a huge one.
Making this entire mess even worse…
…is the fact that their business allies are treated in the same manner. If you are curious to read more about this, there’s a dedicated thread where one affiliate clearly explained the entire situation.
Instead of trying to come up with ways to polish these issues, maybe turn over new leaf, they try to modify the reputation by leaving shill comments. Is that the right way to restore the community’s trust?!
Even though all the nudity can be distracting…
…after learning all these things, one can clearly see that “sex sells everything” cannot be applied here. Not while there are those who work diligently to maintain safety and fairness at some desirable (and high) level.
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Why Should Players Avoid Playhub Casino?
Instead of using the amazing potential of the visual identity for good purposes, the team running this establishment quite obviously opted to take a different approach. What they did was using that explicitness to mask their unprofessionalism.
So, after all, you’ve learned about this brand, would you label them as worth checking out?
…because unresponsive customer support, postponed cashouts, poor communication with business associates are unacceptable. And this goes not just for this industry, and this online casino, but for any other which sticks to itself.
To make one thing clear- each venue that makes mistakes is given a chance to polish them and prove that they are willing to act differently. This one was given as well, but like the two others operating under the same affiliates, they didn’t use it.
We don’t recommend Playhub casino. Once again, we shall remind you that being well-informed is the only way to have a pleasurable time at any establishment.
Our site is filled with useful guides and articles which are filled with useful advice on what to pay attention to when choosing a new online casino. In addition to this, there are plenty of other brands that treat both partners and players respectfully, those are the ones worth visiting. So don’t waste time and money with hubs like this.